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guarantee and return policy |
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1) All Feline Design Products are guaranteed for 90 days against manufacturer's defects. A proof of purchase will be required to return any product. We do not pay return shipping costs. Also, we do not take back rope under any circumstances. |
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2) If you have a problem with one of our products during this period, please e-mail us at problem AT felinedesign.net (use the @ sign in place of the word AT*) , or call us at 610-524-7940. We will give you instructions on returning a defective item. |
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3) Cat furniture is intended solely for use by cats, and so we cannot be held responsible if you damage one of our items by sitting on it, leaning on it, using it for a plant stand, or climbing on it, etc... It is not difficult to make such a determination. Please use your best judgement. If you have inadventantly broken one of our products, please let us know, and we will try to help you within reason. |
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4) Also, please understand that our line is built to be destroyed by your gentle feline companion. While every effort is made to ensure that our products are tough enough to take this abuse from cats, we will tell you right now that the appearance of your Feline Design product will naturally reflect the amount of attention visited upon it by your cat(s). It will and should start to show wear, and there will come a time when it will look downright shabby. However, we can give you some valuable advise concerning keeping your purchase looking clean and neat. This knowledge comes from years and years of having more cat furniture in our house than people furniture. So take us up on this! Please contact us with your questions on maintaining the appearance of our products. |