When will you ship my
purchase?
Shipping timeframes are as follows: 1 week for
catnip, cat grass kits, video catnip, and all toys. Bulk
rope which is in stock is usually shipped in 1 week to
ten days. We try to update the bulk rope page often,
so please look at it carefully and ask us if you have any
questions.
Shipping times on that page are updated as our supply of
sisal rope fluctuates, and are generally most
accurate.Wrapped columns generally get shippied within
this 7 to 10 day timeframe, as well.
Our
shipping turnaround on cat furniture is normally 2
weeks. On occasion a large volume of work on our
production floor means it will take somewhat longer than
that. If we know this when we receive your
order, we will naturally tell you about it. In
that event, normally your credit card will not be
charged until one week prior to shipping.
When will I receive my
purchase?
Unless
otherwise specified by us, most orders will leave our
shop within 1-2 weeks via UPS Ground. This
service takes about 5 business days to get to the west
coast, 1-2 days close in. We also ship via USPS in many
cases, and their service has proven to be cost effective,
reliable, and faster in some situations. If you place
your order by mail, you should add at least one week to
these times (to allow your order to arrive in the mail
and for us to process your check payment). We rarely
use Parcel Post. Honestly, I have no idea how it can
take so long. Perhaps the USPS has some routine for these
parcels that necessitates a long delay, but I am not
aware of what this is, and you'll be sorry if you insist
upon this method of shipment.
Although
we do not feature overnight or 2nd day service,
UPS ground service and USPS First Class Mail
are surprisingly fast in nearby states. Often less than
24 hours, especially for UPS within a certain shipping
zone.
My order seems
to be taking too long. What's up with
that?
If there are any variances from
this shipping policy due to unforseen or unavoidable
events, it is our policy to notify you as soon as
it becomes evident that your order will be delayed by one
week or more. Typically, with that
notification, we'll provide a reason for the delay - and
as honest and forthright reason as we are able to give,
at that.
Please feel free to
inquire
as to the status of your
order. You are
certainly welcome to do this at any time.
We have
never had an order cancelled due to excessive delay
beyond the plainly published timeframeframe mentioned on
this page. In other words, we are disclosing here
exactly what you can expect from us, and we've never had
a customer cancel an order because we have failed to
abide by the guidelines laid out here.
Packaging:
Your purchase is lovingly and painstakingly prepared
for shipment in a strong container. It is cushioned by
ample quantities of packing material (usually wads of
fresh paper). And the container is closed and secured by
lots of tape - top and bottom. We want your package
to get to you in the same shape we sent it out.
Please note that we do not enclose any paperwork, except
for assembly directions, where indicated. Your receipt it
sent via e-mail.
Communication:
IMPORTANT:
PLEASE
adjust
your mail
filters
to
allow mail from:
If you wish
to receive e-mail communications about
your order, you should take a moment
now to do this. Generally we do not
participate in the type of security
measures set up by ISP's such as
Earthlink, which bounce our e-mails back
and require a further step from us.
So you'll want to put this address
on your "allowed" list now.
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Christmas crunch
time:
During the online crunch of the Christmas shopping
season (early November through the end of the year),
we'll post a shipping policy with a longer timeframe.
This is the only predictable spike in demand for our
output (while there is no spike in the supply of
experienced labor).
What e-mails do you send
concerning my order?
After your place your order, you
will receive two replies. You will receive an
automatic reply from our secure shopping
cart which is just a quick response from our system that
your order has been received. Then you will receive a
personal reply which will give you a bit
more specific information about your order, which will
then have been added into our production and shipping
schedules. It will also clearly state when we expect to
ship your purchase to you. From time to time, due to
human error, we do neglect to send this notification.
If you do not receive this confirmation from us
within a day or so, please let us know. It does
not necessarily mean that your order hasn't been entered,
but please just do this to gently remind us to get our
act together and stop loafing.
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OUR MAILING LIST
You are asked on your
order form (displayed by our secure shopping
cart) if we may add you to our mailing
list. Historically, we've sent no more than
one advertisement per year, announcing the
rollout of a new year's designs. We also marked
our 20th anniversary with a sale, and would most
likely do this again on our 25th year. These
very occasional mailings offer significant
and exclusive savings to those who have
purchased from us in the past. We would
appreciate you opting in on this list, which is
guarded by exactly one person here &
never shared with others. Never means
never. Not ever. You can say no to being
included in this at any point, including when
you place your first order. There is also a
"remove me" link included with these
e-mails.
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After your personal
confirmation, there is only one more e-mail that you will
get from us, since we never send spam (defined here as
unsolicited advertising). You will receive this one
e-mail from us as soon as we have shipped your purchase.
It will say when your order was shipped, and it will
contain a note of thanks. When you read the
words "thank you," please know that it means that we are
grateful to get your business, and happy that your pet
will have the pleasure of using our expertly crafted
product. It also means that we care very much to see that
you will receive your purchase in a reasonable time, and
that the quality of the entire transaction has exceeded
your expectations.
