When
will you ship my purchase?
Shipping timeframes are
as follows:
1
week for
catnip, cat grass kits, video catnip, pet hair wizards,
Katkabins, and all toys.
Bulk rope which is in
stock is usually shipped in 10
days. We try
to update the bulk rope page often, so please look at it
carefully and ask us if you have any
questions.
Shipping times on that page are updated as our supply of
sisal rope fluctuates, and are generally most
accurate.Wrapped columns generally get shippied within
this timeframe, as well.
Our
shipping turnaround on cat furniture is
2
weeks.
In the event that we notify you that it will be somewhat
longer than that, your credit card will not be charged
until one week prior to shipping. We typically notify you
upon shipment so you can know to expect the package.
If you
order your cat furniture from us, discover our shipping
policy after the fact, and have a probem with it, we
understand that it is sometimes possible to forget to
read a company's published shipping policy. We are happy
that you have invested your time and interest in this
work we do, and we will treat all inquires with
respect and in a timely manner. Please feel free
to CONTACT US
with your concerns.
When will
I receive
my
purchase?
Unless
otherwise specified by us, most orders will leave our
shop within 1-2 weeks via UPS Ground (if only
because we have no airstrip). This service takes about 5
business days to get to the west coast, 1-2 days close in
(say, to points in the mid-Atlantic region). We also ship
via USPS in many cases, and their service has proven to
be cost effective, reliable, and faster in some
situations. Parcel post can be a bit slower, but we do
use this service under some limited circumstances. If you
place your order by mail, you should add at least one
week to these times (to allow your order to arrive in the
mail and for us to process your check payment). If your
check has cats on it, we'll view this with suspicion, and
generally add another couple of days.
Although
we do not feature overnight or 2nd day service in our
drop-down menus, we'll try to accommodate any cat
furniture emergencies that are brought to our attention.
UPS ground service and USPS First Class Mail
are surprisingly fast in nearby states. Often just 24
hours, especially for UPS within a certain shipping
zone.
Shipping
Zones
Shipping
zones are shown in drop-down menus on each product's
page. It is important that you select your state from the
menu. If you select the incorrect zone, it will
delay the processing of your order while we
obtain your consent to charge you the proper shipping
costs. If you live somewhere not shown in these zones,
it's only because we aren't able to display every
possible shipping charge. Your business is welcome, and
you just need to decide which item you really are
interested in and ask us for a shipping quote.
Packaging
Your purchase is
lovingly and painstakingly prepared for shipment in a
strong container. It is cushioned by ample quantities of
packing material (usually wads of fresh paper). And the
container is closed and secured by lots of tape - top and
bottom. We want your package to get to you in the same
shape we sent it out. We do not enclose any paperwork,
except for assembly directions, when needed. Your receipt
it sent via e-mail, and should be retained for 90 days,
the length of our guarantee on cat furniture
products.
Communication
IMPORTANT:
PLEASE
adjust
your mail
filters
to
allow mail from:
If
you wish to receive e-mail communications
about your order, take a moment now to
do this.
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During
the online crunch of the Christmas shopping season, we
post a shipping policy with a longer timeframe. This is
the only predictable spike in demand for our output
(while there is no spike in the supply of experienced
labor). If there are any other variances to this shipping
policy due to unforseen or unavoidable events, we will
notify you as soon as it becomes evident that your order
will be delayed by one week or more. Please feel free
to inquire
as to the status of your order. We
have never had an order cancelled due to excessive delay
beyond the plainly published timeframeframe mentioned on
this page.
After
your place your order, you will receive two replies.
You will receive an automatic reply from our
system which is just a quick response from our system
that your order has been received. Then you will receive
a personal reply which will give you a bit more
specific information about your order, which will then
have been added into our production and shipping
schedules. It will also clearly state when we expect to
ship your purchase to you. From time to time, due to
human error, we do neglect to send this notification. If
you do not receive this confirmation from us within a day
or so, please let us know. It does not necessarily mean
that your order hasn't been entered, but please just do
this to gently remind us to get our act together and stop
loafing.
There is
only one more e-mail that you will get from us, since we
never send spam. You will receive this one e-mail from us
as soon as we have shipped your purchase. It will say
when your order was shipped, and it will contain a note
of thanks. When you read the words "thank you," please
know that it means that we are grateful to get your
business, and happy that your pet will have the pleasure
of using our expertly crafted product. It also means that
we care very much to see that you will receive your
purchase in a reasonable time, and that the quality of
the entire transaction has exceeded your
expectations.
