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How you
can buy from us... are you looking for: how you can SELL to us? |
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Visa and MasterCard,
PayPal
& personal checks |
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You can shop and buy at a secure site (special encryption protects your credit card information) right now! Please note that the 128 bit encryption begins on the page in which you provide your credit card information (and not before). Look for the little yellow lock on the lower right hand side of the screen. This means that we are using a sophisticated secure server. We will e-mail you a confirmation of your order and the expected shipping date. Shipping Policy (click here for details) Usually, we process your credit card within 24 hours of receiving your order. Your credit card is authorized automatically by our merchant processing company. In the event that you have a credit card which requires a voice authorization, or other authentication causing us to jump through hoops (a human being must intervene in the authorization process), we will notify you. We are not legally allowed to surcharge for such transactions, but we will tell you if your card is making our life miserable. Usually this does not occur, but some personal credit cards have this stipulation (voice authorization required) on their account, and there are some corporate credit cards and rewards cards which do, as well. If we cannot process your card, it may also be because it was declined. We will notify you promptly if this is the case, and we will mention the alternative ways to pay for your purchase. The point here is to please present us with a payment form that can be processed without making a career out of it. We know there are folks who will want to use PayPal. This costs us more money, and the company (eBay/PayPal) is not among our favorite service providors. We would like to streamline PayPal into the website, but they'll have to learn proper customer service before we go to all that trouble. For now, Simply make your PayPal payment to the following address, along with the correct shipping charges if applicable:  We'll confirm your order just as if you used a credit card. Or you may contact us directly about your order. We generally will not be available between 9 and 5 EST (East Coast). OK, OK, yes I said "not." Cat furniture companies do not employ secretaries, and our line is often tied up. But we do keep late hours in the shop, and work on weekends and holidays, frequently forgetting special occasions and sometimes end up sleeping outside in the rain. In this case, we will have the portable phone in a plastic bag, so the voice on this end will be a little muffled. We are more than happy to take your order by phone. Take my advice: Save yourself some aggravation by using the contact form. Give us your # and the best time to call you, OK? Our shopping cart has an option to print out your order and send it to us. There will be an opportunity to print out an order on your printer. Print it, write your check, and pop it in the mail. Our shopping cart system alerts us that you have displayed the offline order form, and sends you an automated acknowledgement of this, if you have provided an e-mail address. We do not know when you have sent us your order and your check, so it is recommended that you shoot us a quick e-mail alerting us of this. We do not spam our customers or share any of your information, ever. Feline Design Cat Furniture is sold in the mid-Atlantic States in select independent retail stores. If you want to see our line displayed in this area (PA, NY, DE, NJ, MD, CT, DC, NYC), let us know where you live. We will gladly point you to one of our excellent dealers. Or better yet, tell your favorite independent pet store or pet supply store about us! We do not sell to the huge chains because they suck (meaning the huge nationwide chains) They just suck. And you know it. contact us to inquire about being a dealer If you own a great independent pet store or pet supply store, or a small chain in this area, please let us know if you are interested in handling our line of fine cat furniture. Sorry, we are not able to supply virtual marketplaces. Our interest is in stores which have a physical location, regular hours of operation, and some serious space to devote to displaying a variety of our products. Whichever way you choose to make your purchase, you will get our personal attention, and you will know what to expect from us during and after your purchase. If you write or e-mail us, we will contact you as soon as we receive your correspondence. If you do not receive a reply, it is almost always due to some technical problem which has prevented your correspondence from reaching us. In that case, try again, or give us a ring at 610-524-7940. If you want to sell us something, please use the contact form, and make sure that you click the "supplier/resale inquiry" button.
By clicking the link above, you certify that you are 18 or older.
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All material on this web site Copyright 2000-2009 Feline Design |
